Signup Crew Terms of Use

1. Acceptance of the Terms of Use

These Terms of Use constitute a legal agreement between you and Just Walking Ventures, LLC, a limited liability company doing business as Signup Crew ("Company," "we," "our," or "us"). These Terms of Use govern your access to and use of https://signupcrew.com and any related websites, features, content, tools, and services we make available from time to time, including event creation, volunteer opportunities and signups, RSVP registrations, participant communications, scheduling, attendance, check-in, reporting, and organization administration, whether accessed through a browser, mobile device, or otherwise (collectively, the “Platform”). In these Terms of Use, the Platform is referred to as “Signup Crew.” An “Organization” means a customer using the Platform to manage its own events, including a school, nonprofit, church, club, community group, or other entity, and an individual organizer using a workspace created for that individual, whether or not the individual represents a formal organization. A “workspace” means the Organization account environment, including any workspace created automatically at registration, in which events, settings, and records are managed. A “Participant” means a volunteer, attendee, registrant, or guest whose participation or information is managed through the Platform.

Please read the Terms of Use carefully before you start to use the Platform. By clicking to accept or agree to the Terms of Use, creating an account through the required acceptance process, or using a Platform feature after being presented with these Terms of Use and an opportunity to accept them, you accept and agree to be bound and abide by these Terms of Use. Our Privacy Policy, found at https://signupcrew.com/privacy, describes our information practices and is incorporated herein by reference. Acknowledging it does not, by itself, constitute consent to every processing activity; any separately required consent will be obtained for the relevant activity. If you do not want to agree to these Terms of Use, you must not access or use the Platform. If you create an account, purchase a subscription, or use the Platform on behalf of an Organization, you represent and warrant that you have authority to bind that Organization. In that case, references to “you” include the Organization and the individual using the Platform, as applicable to their respective activities. If you use the Platform as an individual organizer without identifying a formal organization, you are the Organization for purposes of these Terms of Use, and you are the account holder responsible for the workspace, its users, and its activity. If you later associate the workspace with a formal organization, you represent and warrant that you have authority to bind that organization, and that organization becomes the Organization for the workspace from that time, without affecting your responsibility for prior activity.

Customer account holders must be at least eighteen (18) years of age. By creating or administering an account, you represent and warrant that you meet this eligibility requirement. Volunteers and RSVP Participants generally do not need Signup Crew accounts. The Platform is not directed to children under thirteen (13), and children under thirteen must not create accounts or submit information directly through the Platform. Organizations may use the Platform for events involving minors, and parents, guardians, or authorized adult organizers may provide appropriate participant information where permitted by applicable law. Organizations are responsible for required parental or guardian notices, permissions, and consent, event eligibility rules, and any screening or supervision required for their activities. Signup Crew does not currently provide a dedicated age-verification or parental-consent workflow. These responsibilities do not replace Company’s independent obligations under applicable law.

2. Changes to the Terms of Use

We may revise and update these Terms of Use from time to time. We will post revised Terms of Use and identify their effective date. When a change is material, we will provide notice appropriate to the nature of the change and applicable law, such as an email or prominent Platform notice. Material changes affecting an existing paid subscription will generally apply at the next renewal after reasonable advance notice, unless an earlier change is required by law, needed to address a security or abuse risk, or separately agreed by you. Changes do not retroactively alter accrued rights or an existing dispute.

Your continued use of the Platform following the effective date of revised Terms of Use means that you accept and agree to the changes to the extent permitted by applicable law. Where affirmative acceptance is required, we will obtain it. You are expected to check this page from time to time so you are aware of any changes. If you do not agree to a change, you may stop using the Platform and cancel renewal under the subscription provisions below. We do not promise individualized notice for typographical or immaterial revisions.

3. Our Mission and How it Works

As a user of Signup Crew, you are engaging with volunteer and event management software designed to help Organizations get events organized, coordinate people, and manage participation through one straightforward Platform. Signup Crew provides the technology Organizations use to manage their own events and Participants. It is not a marketplace or staffing service and does not employ, screen, or match volunteers with Organizations. Signup Crew is not the host, promoter, or organizer of events managed through the Platform.

The Platform allows Organizations to create events, post volunteer opportunities, accept RSVP registrations, share public signup links, manage schedules and assignments, communicate with Participants, and administer attendance and event-day check-in. Volunteers and attendees use event links to sign up or register for the opportunities offered by the relevant Organization. The features available depend on the selected plan, subscription or complimentary authorization, role permissions, and current access state.

Eligible new Organizations may begin a fourteen-day free trial after creating an account, without providing a payment method or selecting a paid plan. To continue with paid service, an Organization selects a subscription plan and separately authorizes payment through a Stripe-hosted checkout. Paid subscriptions are sold and processed through Stripe Managed Payments, as described in Section 4. Signup Crew charges for its software service; it does not currently process marketplace payouts or sell tickets for Organizations.

Account users may provide information such as name and email address as part of registration, and Organization details when requested. Participants generally do not need accounts and may provide their name, email address, optional phone number, volunteer or RSVP selections, guest information, and appropriate custom form responses. Subscription payment information is processed through Stripe-hosted interfaces rather than stored directly by Signup Crew.

Each participating Organization is responsible for its event descriptions, schedules, capacity, locations, eligibility requirements, custom questions, and related instructions. Participants are responsible for reviewing applicable event information before completing a signup or registration, providing accurate information, and contacting the Organization about event-specific questions or changes.

The workflow for users involves several steps:

a. Organization users create an account, affirmatively accept the Platform Terms of Use, and acknowledge the Privacy Policy.

b. Organizations begin an eligible free trial or a paid plan and create and manage events, volunteer opportunities, schedules, and RSVP settings through authorized organization tools.

c. Participants follow public event links and select available volunteer opportunities, shifts, or RSVP registrations, generally without creating an account.

d. Organizations that choose paid service select a plan and authorize payment through Stripe-hosted checkout. Participants submit event signup or RSVP information through the event forms.

e. Organizations manage participant communications, attendance, and event-day check-in through the available Platform features.

Signup Crew facilitates the technology infrastructure supporting events, signup workflows, registrations, communications, and attendance management but does not control or operate the events themselves. All event-related activities are provided or administered by the applicable Organization.

4. Subscription Plans, Free Trials, Payment Terms, Cancellation, and Refunds

Signup Crew offers Basic, Crew, and Pro subscription plans with monthly and annual billing options. Current prices, included features, limits, and billing periods are displayed in the Platform and applicable checkout or order details. You agree to pay the fees for the plan you select and any applicable taxes. Features and entitlements depend on that plan and your Organization’s current authorization. A separate written agreement signed by Company may provide different terms for a particular customer.

Automatic Renewal. Unless cancelled before the next applicable charge, paid subscriptions automatically renew for successive periods matching the billing option you selected, at the renewal price disclosed to you. By selecting a recurring subscription and completing the required checkout authorization, you authorize recurring charges of the disclosed subscription price and applicable taxes to your selected payment method, processed through Stripe Managed Payments as described below. We will disclose material billing terms before checkout, obtain any required authorization, and provide renewal or trial notices required by applicable law. We will give reasonable advance notice of a price change before it applies at renewal, with an opportunity to cancel renewal. We will not impose a price increase retroactively on an already paid period.

Free Trial. An eligible new Organization may receive one fourteen (14) day free trial that provides access to Crew-level features. No credit card, other payment method, paid-plan selection, or formal Organization name is required to begin the trial. The trial begins when it is activated in the Platform, and the trial expiration date is displayed in the Platform. The trial is free of charge and does not automatically convert to a paid subscription. If you do not authorize a paid subscription, you will not be charged when the trial ends.

Trial Eligibility. Free trials are limited to one per Organization and one per individual under our current one-trial rules. An Organization or individual that has already received a free or commercial trial, paid subscription, or complimentary access is not eligible for another trial, including by creating or joining another workspace, Organization, or account, by using a different email address or Organization name, or by acting through another person. We may use verified account identity, prior trial history, and account, Organization, and usage information to determine eligibility, and we may decline, end, or limit a trial obtained through duplicate accounts or workspaces, misrepresentation, or other attempts to circumvent these rules. Trial availability, duration, and included features may change for future trials. A change does not shorten a trial already in progress, except to address misuse or a legal or security requirement.

Authorizing Paid Service During a Trial. During the trial you may select the Basic, Crew, or Pro plan and authorize a paid subscription. Before you authorize payment, the selected plan, subscription price, billing period, applicable taxes where shown, and first billing date will be disclosed to you. Subscription authorization, payment, and feature access are separate. When you authorize paid service, a subscription is created through Stripe and you authorize the disclosed recurring charges, but you are charged $0 at authorization. The first recurring charge is scheduled for the original trial expiration date, and no subscription fee is collected before that date. Your payment provider may display a temporary verification authorization, which is not a charge. No paid subscription is created and no charge occurs unless you expressly authorize it. Authorizing paid service does not extend or shorten the trial, and your trial access continues until the original trial expiration date.

Feature Access After Authorization. Following authorization, certain features of your selected plan, including certain Pro features, may become available before the first billing date, as indicated in the Platform. Other features and limits of your selected plan apply beginning on the first billing date. Early access to a feature does not create a charge or change the first billing date. If you cancel the scheduled paid subscription before the first billing date, features made available because of that authorization may end, and your access will continue at the trial level for the remainder of the trial.

Changes and Cancellation During a Trial. Before the first billing date, you may change your selected plan or billing period, or cancel the scheduled paid subscription, through the supported subscription-management process. A change made before the first billing date applies to the first recurring charge, as disclosed when you confirm the change. Cancelling a scheduled paid subscription during the trial prevents the first recurring charge but does not, by itself, end your remaining trial access, which continues until the original trial expiration date.

When a Trial Ends. If no paid subscription is authorized and in effect when the trial expires, the trial ends on its expiration date, no charge results, and the Organization’s access expires as described in Section 5. You may authorize paid service after the trial ends, while retained information remains available, to reactivate access under the applicable lifecycle rules.

Complimentary Access. Complimentary access is a separate, finite authorization; it is not a paid subscription or free trial and creates no right to another trial. It ends on the applicable authorization end date.

Cancellation and Refunds. You may cancel renewal through the subscription-management options available in the Platform, the Stripe Customer Portal or your Link account where available, or another supported process. If you cannot access the cancellation function, contact support@signupcrew.com for assistance. Cancellation of a paid subscription preserves ordinary access through the paid period and prevents renewal at its end, subject to lawful suspension or termination under these Terms of Use. Free trials do not convert automatically, and cancellation during a trial is addressed above. Merely closing a browser or stopping use does not cancel a subscription. Monthly fees generally are not refundable after a billing period begins. Cancelling an annual subscription does not automatically create a prorated refund. Refund requests may be sent to support@signupcrew.com or submitted through Link support. Under its Managed Payments procedures, Stripe may also review refund requests and may issue a refund in certain circumstances, generally within sixty days of the original transaction. A refund issued by Company or Stripe in one case does not create an obligation to issue a refund in another case. Nothing in this section limits a cancellation or refund right that cannot lawfully be waived.

Plan Changes. An upgrade may take effect immediately and may include applicable proration shown during the plan-change process. A downgrade or reduction in billing cadence ordinarily takes effect at the end of the current applicable period. Plan changes made during a free trial, before the first billing date, are addressed above. Review the effective date, pricing, feature changes, and any proration presented before confirming a change. Organizations remain responsible for reviewing any plan limits that apply to retained events or data after a change.

Payment Processing and Merchant of Record. Paid subscriptions are sold and processed through Stripe Managed Payments. For these transactions, Sold through Link, LLC, which provides Stripe’s merchant-of-record service, acts as the merchant of record, and your purchase is identified as “Sold through Link.” Your card or account statement may show “LINK.COM*” followed by our statement descriptor. Payments are processed by Stripe and its affiliates. Stripe may send receipts, invoices, refund notices, and certain subscription and trial-related emails directly to you from Link, and you may manage subscription billing, payment methods, and billing address through Link or the Stripe Customer Portal where available. Your checkout and payment are also subject to the terms and privacy notices presented by Stripe and Link at checkout. Company remains responsible for the Platform, its features, product-level support, and these Terms of Use. Supported methods may include major credit or debit cards and other Stripe-supported methods, such as Apple Pay, Google Pay, or Link, when available. Keep your payment method and billing information current. Signup Crew does not store full card numbers, CVV security codes, banking credentials, or reusable payment credentials.

Payment Failure. A failed recurring payment, including the first scheduled charge after a trial, receives a seven-day payment grace period. If the failure remains unresolved, commercial access may be payment-suspended. Payment suspension is different from access expiration and does not itself begin the sixty-day Organization-data deletion lifecycle. That lifecycle begins if and when the paid, trial, or complimentary authorization actually reaches its end under the applicable subscription rules. A suspension does not excuse amounts lawfully owed for the authorized service period.

Taxes and Billing Disputes. Prices may be subject to sales tax, VAT, GST, or other indirect taxes. For transactions processed through Stripe Managed Payments, Stripe calculates and collects applicable indirect taxes at checkout based on product classification and your billing location, and files and remits those taxes in the jurisdictions where Managed Payments provides tax compliance. Applicable tax is shown before you authorize payment. You must provide an accurate billing name and address and any valid exemption documentation. Company remains responsible for taxes it is legally required to collect or remit that are not handled through Managed Payments, and for taxes on its own income. Chargebacks and payment disputes on Managed Payments transactions are reviewed and handled by Stripe. We encourage you to contact support@signupcrew.com about a disputed charge so we can investigate. This process does not limit nonwaivable payment-dispute or refund rights.

Signup Crew may, in its sole discretion and where permitted by law, provide credits, adjustments, or refunds in limited customer-service circumstances, including platform errors, duplicate charges, or technical issues affecting checkout. A discretionary refund or credit in one case does not guarantee the same treatment in another case.

5. Access Expiration, Data Retention, Deletion, and Reactivation

When Authorized Access Ends

Access expiration occurs when an Organization’s paid, trial, or complimentary authorization reaches its actual end, including when a free trial ends without an authorized paid subscription in effect. Access ordinarily continues through that authorized period, subject to lawful suspension or termination. Public signup and RSVP actions stop immediately at access expiration. During days 1 through 14 after expiration, a public event page may remain viewable but cannot accept signup, RSVP, check-in, or other participant actions, and internal Organization users have read-only access. After day 14, public event pages become unavailable and remaining internal Organization access is blocked unless reactivated.

Deletion and Reactivation

Normal operational Organization-data deletion is scheduled sixty days after access expiration. An exceptional, reasoned, and audited retention extension may extend that period, but never beyond day ninety. An Organization Owner may request earlier permanent deletion through a verified process. Operational deletion is irreversible. Reactivation before deletion may restore access to retained information under applicable lifecycle rules. Previously public events are not automatically republished, and queued or scheduled communications that stopped after the authorized period do not automatically resume.

Payment suspension does not itself start this deletion lifecycle. Operational deletion may remove events and schedules, volunteer and RSVP records, attendance and check-in records, Organization settings and memberships, communication content and history, support notes tied to the Organization, and files or attachments covered by the deletion process. Limited residual billing, accounting, tax, security, fraud-prevention, audit, legal, compliance, suppression, and certain support records may be retained where reasonably necessary, as described in the Privacy Policy. Not every record in every system is erased on day sixty or day ninety.

Customer Records and Export

Organizations should maintain copies of records they need and use available export functions while access permits. Any export or retrieval opportunity depends on the functions available in the Platform and the applicable access state; these Terms of Use do not promise a custom export, backup-restoration service, or recovery of deleted information. This provision does not limit return, deletion, portability, or assistance obligations under applicable law or a separate written agreement.

6. Accessing the Platform and Account Security

We reserve the right to withdraw or amend the Platform, and any service, feature, event tool, signup workflow, communication function, organization tool, or related service we provide on the Platform, subject to these Terms of Use and applicable law. From time to time, we may restrict access to some parts of the Platform, or the entire Platform, to users, including registered users and Organizations, for maintenance, security, lawful suspension, or other reasons described below. The Platform may be interrupted by maintenance, provider failures, security events, or circumstances outside our reasonable control. We do not promise uninterrupted availability, guaranteed uptime, or guaranteed recovery objectives unless separately agreed in writing.

You are responsible for both making all arrangements necessary for you to have access to the Platform and ensuring that all persons who access the Platform through your internet connection are aware of these Terms of Use and comply with them.

To administer an Organization or purchase a subscription through the website, you must create an account and provide registration information such as name and email address, and Organization details when requested. A formal Organization name is not required to begin a free trial. Volunteers and RSVP Participants generally do not need an account. It is a condition of your use of the Platform that all the information you provide is correct, current, and complete. All information you provide to register with the Platform, complete subscriptions, or otherwise interact with Platform features is handled as described in our Privacy Policy available at https://signupcrew.com/privacy. You must have authority and any legally required permission to provide information about another person.

If you choose, or are provided with, a user name, password, verification code, or any other piece of information as part of our security procedures, you must treat such information as confidential and must not disclose it to any other person or entity. You also acknowledge that your account is personal to you and agree not to provide any other person with access to the Platform using your credentials. You agree to notify us immediately of any unauthorized access to your account or any breach of security. You also agree to ensure that you exit from your account at the end of each session where appropriate.

We have the right to disable any account, identifier, organization dashboard access permission, or related credential when reasonably necessary to address a security risk, unlawful or harmful use, material breach of these Terms of Use, unresolved payment failure, or a legal requirement. When practical and appropriate, we may provide notice and an opportunity to correct the issue. Organizations control which authorized people receive Organization and event roles. Consequential actions may be limited to an Organization Owner or another specifically authorized role. You may not attempt to use a role, invitation, or account that was not issued to you, and you are responsible for activity through your account to the extent permitted by applicable law.

7. Organization Responsibilities and Acceptable Use

Organizations are responsible for the accuracy, legality, and appropriateness of their events, content, communications, custom questions, notes, and files; obtaining required notices, permissions, authorizations, and consent; giving access only to authorized people who need it; safeguarding downloaded or exported participant information; honoring applicable participant rights and communication preferences; and complying with laws applicable to their activities. Organizations must manage volunteers, screening, qualifications, supervision, safety, scheduling, permits, and event operations themselves. Signup Crew does not verify whether an event, volunteer, or Participant meets an Organization’s requirements.

You may use the Platform only for lawful purposes and in accordance with these Terms of Use. You may not violate another person’s rights; gain or attempt unauthorized access to an account, Organization, system, or data; interfere with security or operation; introduce malware; impersonate another person or misrepresent your affiliation or authority; send unlawful, deceptive, abusive, or unsolicited communications; or collect or use participant information contrary to these Terms of Use or applicable law. You may not scrape, harvest, or use Platform information for unrelated solicitations, bypass access or plan limits, or use automated tools that overload or disrupt the Platform.

You may not modify, reverse engineer, decompile, redistribute, sublicense, lease, resell, or otherwise attempt to exploit the Platform or any related software except as permitted by applicable law or expressly authorized in writing by Company. You may not remove proprietary notices, circumvent security measures, or access private information outside your assigned permissions.

8. Sensitive Information and Activities Involving Minors

Do not use custom questions, notes, attachments, support messages, or other fields to collect or store unnecessary highly sensitive information, including Social Security numbers, passwords, payment-card information, banking credentials, government identification numbers, detailed medical records, or information not reasonably necessary for event administration. Organizations should request only information reasonably necessary for their events.

Organizations must not use Signup Crew as a repository for information requiring a specialized regulated environment unless Company has separately agreed in writing to support that use and the required safeguards are in place. These Terms of Use do not represent that the Platform is certified or designed for COPPA, FERPA, HIPAA, PCI, or another specialized regulatory regime. Using the Platform in a school, healthcare, or other regulated setting does not itself establish compliance with the laws applicable to that setting.

Organizations conducting activities involving minors are responsible for assessing event suitability and obtaining required parent or guardian authorization, notice, or consent. No Organization may direct children under thirteen to submit information directly through the Platform under the present service model. Contact Company before proposing a use that requires special age, consent, contractual, or technical safeguards. Nothing in these Terms of Use eliminates Company’s own obligations under applicable law.

9. Intellectual Property Rights

The Platform and its entire contents, features, and functionality (including but not limited to all information, software, text, displays, images, video, and audio, and the design, selection, and arrangement thereof) are owned by the Company, its licensors, or other providers of such material and are protected by United States and international copyright, trademark, patent, trade secret, and other intellectual property or proprietary rights laws. This ownership provision does not transfer ownership of your User Contributions to Company.

These Terms of Use grant you a limited, non-exclusive, non-transferable right to access and use the Platform for your Organization’s authorized internal event and volunteer management activities, or for your own authorized participation in its events, subject to your plan, access permissions, these Terms of Use, and applicable law. You may use available sharing, communication, reporting, and export functions for their intended purposes. Except as expressly permitted, you must not reproduce, distribute, modify, create derivative works from, publicly display, publicly perform, republish, download, store, or transmit Company-owned software or materials, or remove or alter copyright, trademark, or other proprietary notices. These restrictions do not prohibit your authorized use of your own content or activities that applicable law permits despite a contractual restriction.

If you print, copy, modify, download, or otherwise use or provide any other person with access to any part of the Platform in breach of the Terms of Use, your right to use the Platform will stop immediately and you must, at our option, return or destroy any copies of the materials you have made. No right, title, or interest in or to the Platform or any content on the Platform is transferred to you, and all rights not expressly granted are reserved by the Company. Any use of the Platform not expressly permitted by these Terms of Use is a breach of these Terms of Use and may violate copyright, trademark, and other laws. Nothing in this section requires you to destroy your own lawful records or User Contributions solely because your Platform access ends.

10. Trademarks

The Company name, the brand Signup Crew, the Company logo, and all related names, logos, product and service names, designs, and slogans are trademarks of the Company or its affiliates or licensors. You must not use such marks without the prior written permission of the Company. All other names, logos, product and service names, designs, and slogans on the Platform are the trademarks of their respective owners. Reference to a brand or mark does not represent that it is a registered trademark.

11. User Contributions

The Platform may allow Organizations, authorized account users, and Participants to submit, upload, publish, transmit, or otherwise make available event descriptions, schedules, volunteer opportunities, RSVP information, custom form responses, media content, Organization profiles, participant records, organizer notes, communications, files, and other materials (collectively, "User Contributions") on or through the Platform.

You retain the ownership and other rights you have in your User Contributions. Submitting content does not transfer ownership to Company or make private participant records public or non-confidential. By providing any User Contribution on the Platform, you grant us and our service providers a worldwide, non-exclusive, royalty-free license, sublicensable only as reasonably needed to provide the Services, to host, copy, process, transmit, format, display, secure, back up where applicable, and otherwise handle such material only for the purpose of providing, operating, securing, and supporting the Platform and complying with law in connection with the Services. This license does not authorize unrelated advertising or commercialization of private customer or participant content.

Without limiting the foregoing, Organizations grant Signup Crew the right to display event information, signup opportunities, RSVP options, branding elements, and related content as directed through public event pages, registrations, Organization communications, reporting, and check-in functions. Public event links may be shared with people who do not have accounts. Organizations should avoid placing confidential information in public event descriptions and use available permissions appropriately. Public access to an event page does not itself make all participant information public. The license continues only as necessary for the authorized service and retention periods or legal obligations described in these Terms of Use and the Privacy Policy.

You represent and warrant that:

1. You own or control all rights in and to the User Contributions, or otherwise have the permissions and authority needed to provide them and grant the license above. All of your User Contributions do and will comply with these Terms of Use. Organization-submitted event descriptions, signup requirements, and communications must accurately reflect the applicable event and must not violate applicable laws, regulations, agreements, or third-party rights. Required permission to provide another person’s information must be obtained before submission.
2. You understand and acknowledge that you are responsible for any User Contributions you submit or contribute, and you, not the Company, have full responsibility for such content, including its legality, reliability, accuracy, and appropriateness.

We are not responsible or liable to any third party for the content, accuracy, availability, legality, or performance of any User Contributions posted by you or any other user of the Platform, including event descriptions, signup instructions, or Organization-provided policies. This provision is subject to responsibilities that cannot lawfully be disclaimed.

Signup Crew reserves the right, but does not undertake a general obligation, to review, remove, suspend, edit, restrict, or disable access to User Contributions where reasonably necessary to address a violation of these Terms of Use, applicable law, or a security, privacy, or safety risk. We may use feedback you voluntarily provide about the Platform to improve our Services without compensation, but this does not authorize unrelated use of private participant information.

12. Monitoring and Enforcement; Termination

We have the right to:

a. Remove or refuse to post User Contributions where reasonably necessary to enforce these Terms of Use, comply with law, or protect the Platform or others.

b. Take any action with respect to any User Contribution that we deem necessary or appropriate in our sole discretion, including if we believe that such User Contribution violates the Terms of Use, infringes any intellectual property right or other right of any person or entity, threatens the personal safety of users of the Platform or the public, or could create liability for the Company.

c. Disclose your identity or other information where permitted by applicable law and our Privacy Policy, including when reasonably necessary to respond to valid legal process or investigate a claim that material posted by you violates another person’s rights.

d. Take appropriate legal action, including without limitation, referral to law enforcement, for any illegal or unauthorized use of the Platform.

e. Terminate or suspend your access to all or part of the Platform for a material violation of these Terms of Use, unresolved payment failure after the applicable grace period, unlawful or harmful use, a security risk, or a legal requirement. Where practical and appropriate, we may give notice and an opportunity to correct the issue.

Without limiting the foregoing, we have the right to cooperate with law enforcement authorities or valid court orders requesting or directing us to disclose the identity or other information of anyone posting materials on or through the Platform, subject to applicable law and our Privacy Policy. To the extent permitted by law, we are not liable for good-faith enforcement actions reasonably taken under this section. This provision does not excuse Company’s gross negligence, willful misconduct, or liabilities that cannot lawfully be excluded.

However, we do not undertake to review material before it is posted on the Platform, and cannot ensure prompt removal of objectionable material after it has been posted. Accordingly, we assume no liability for any action or inaction regarding transmissions, communications, or content provided by any user or third party. We have no liability or responsibility to anyone for performance or nonperformance of the activities described in this section. The foregoing is subject to obligations and liabilities that cannot lawfully be excluded.

13. Copyright Infringement

Company respects the intellectual property rights of others and responds to notices of alleged copyright infringement under applicable law, including the U.S. Digital Millennium Copyright Act where applicable. We may remove or disable access to allegedly infringing material and suspend or terminate repeat infringers in appropriate circumstances. If you believe that material on the Platform infringes a copyright you own or control, send a written notice to Company using the contact information below:

support@signupcrew.com

Subject line: Copyright Infringement Notice

Please provide the following information:

a. A description of the copyrighted work you believe to have been infringed

b. A description of the URL or other location on our Platform of the material you believe to be infringing

c. Your name, mailing address, telephone number and email address

d. A statement that you have a good faith belief that the disputed use is not authorized by the copyright owner, its agent, or the law

e. A statement by you, which you make under penalty of perjury, that the above information in your notice is accurate, and that you are the copyright owner or authorized to act on the copyright owner’s behalf; and

f. An electronic or physical signature of the person authorized to act on behalf of the copyright owner.

g. If you believe material was removed because of mistake or misidentification, you may submit a counter-notice including your physical or electronic signature; identification and former location of the removed material; a statement under penalty of perjury of your good-faith belief that removal resulted from mistake or misidentification; your name, address, and telephone number; and consent to the jurisdiction of the federal district court for your address, or, if outside the United States, a district in which Company may be found, and acceptance of service from the notifying claimant or its agent. We will handle valid notices and counter-notices under applicable law, including any applicable notification and restoration procedures. Knowingly materially misrepresenting infringement or mistaken removal may result in liability under applicable law. Copyright notices and counter-notices may be shared with the relevant parties as required or permitted by law.

14. Reliance on Information Posted

The information presented on or through the Platform is made available solely for general information purposes. We do not warrant the accuracy, completeness, or usefulness of this information. Any reliance you place on such information is strictly at your own risk. We disclaim all liability and responsibility arising from any reliance placed on such materials by you or any other visitor to the Platform, or by anyone who may be informed of any of their contents. This section does not override an express obligation Company undertakes in these Terms of Use or a separate written agreement.

The Platform may include content provided by third parties, including materials provided by other users and third-party licensors, syndicators, aggregators, and/or reporting services. All statements and/or opinions expressed in these materials, and all articles and responses to questions and other content, other than the content provided by the Company, are solely the opinions and the responsibility of the person or entity providing those materials. These materials do not necessarily reflect the opinion of the Company. We are not responsible, or liable to you or any third party, for the content or accuracy of any materials provided by any third parties.

15. Changes to the Platform

We may update, modify, suspend, discontinue, remove, or restrict access to any content, feature, functionality, tool, event format, signup workflow, organization dashboard feature, attendance process, communication tool, or other aspect of the Platform from time to time, subject to these Terms of Use and applicable law. Organization-created event details, schedules, capacity, signup availability, and related materials may be changed by the relevant Organization. If Company permanently discontinues the paid service during a prepaid period for reasons other than your breach, we will provide reasonable notice where practicable and refund the unused prepaid fees for the discontinued service, unless another lawful arrangement is agreed.

We do not guarantee that Organization or third-party content on the Platform is complete, accurate, current, or continuously available. Signup Crew is not responsible for keeping Organization-submitted event information, schedules, capacity, or third-party content updated, and the applicable Organization remains responsible for the content it provides through the Platform. Material changes to paid service entitlements will be handled consistently with the subscription and change provisions above.

16. Information About You and Your Visits to the Platform

All information we collect on the Platform is subject to our Privacy Policy available at https://signupcrew.com/privacy. By creating an account, submitting a signup or RSVP, accessing Organization tools, or otherwise interacting with the Platform, you acknowledge the practices described in that policy. Any separately required consent will be obtained for the relevant activity. Organizations generally determine the purposes and means of collecting and using participant information, and Company generally processes that information on their behalf to provide the Services. Company separately handles account administration, billing, security, support, and legal compliance information for its own purposes, subject to applicable law.

You acknowledge that the Platform may collect and process account information, subscription and billing information, Organization and event information, participant registrations and guest information, custom responses, attendance records, communications, technical logs, and other information described in the Privacy Policy. Information may be shared with the relevant Organization, its authorized users, and the providers needed to operate the Platform as described in that policy. Company does not currently sell Personal Data or share it for cross-context behavioral advertising. Company may use Google Analytics and similar services for Website analytics and marketing measurement, subject to the disclosures and applicable privacy choices described in the Privacy Policy. These Terms of Use do not replace any data processing agreement or special arrangements required under applicable law.

17. Links from the Platform

If the Platform contains links to other sites, services, resources, payment processors, authentication tools, or other third-party materials, these links are provided for your convenience only. We have no control over the independent contents, policies, terms, availability, or practices of those sites or resources. If you decide to access third-party services linked to or integrated with the Platform, their applicable terms and privacy policies govern those services. Company’s responsibilities for its own Platform and its service providers remain subject to these Terms of Use, the Privacy Policy, and applicable law.

The Platform uses Supabase for database, authentication, sessions, multi-factor authentication where used, and storage; Stripe, including Stripe Managed Payments and the related Link merchant-of-record service, for hosted checkout, payment, tax, and subscription services; Resend for email delivery; Vercel for hosting and operational infrastructure; and Google when a user selects optional Google authentication. Third-party availability may affect the Platform. Signup Crew does not warrant a third party’s independent products or services, subject to responsibilities that cannot lawfully be disclaimed.

18. Geographic Restrictions

The owner of the Platform is based in the State of Florida in the United States. We provide the Platform primarily for use by Organizations and persons located in the United States. Accordingly, we make no claim that every feature or activity is appropriate or lawful in every jurisdiction outside the United States. Access to the Platform may not be legal by certain persons or in certain countries. If you access the Platform from outside the United States, you do so on your own initiative and are responsible for laws applicable to your activities, without limiting Company’s own obligations under applicable law.

Signup Crew does not represent that every event or Organization activity complies with the laws of every jurisdiction. Organizations must assess requirements applicable to their own activities, including privacy, communications, safety, eligibility, and volunteer management. Nothing in these Terms of Use removes mandatory protections or obligations that apply despite a choice-of-law or geographic provision.

We may restrict, block, limit, or terminate access to the Platform, in whole or in part, from any jurisdiction, region, territory, or user where reasonably necessary, including where we believe such access may create legal, regulatory, operational, fraud, sanctions, export control, payment, or other risk to Signup Crew or the Platform.

19. Responsibility for Events, Volunteers, and Participants

No Endorsement or Operation of Events. Signup Crew does not endorse, control, operate, manage, supervise, or assume responsibility for events, Organizations, volunteers, or participant activities managed through the Platform. The Platform provides software enabling Organizations to manage their own signups, registrations, schedules, communications, and attendance. Event-specific issues, disputes, cancellations, changes, or eligibility decisions should be addressed with the relevant Organization. Signup Crew does not guarantee a volunteer’s qualifications, reliability, suitability, attendance, or performance.

Organization Activities. Company does not warrant that any event or volunteer activity will meet your requirements, occur as described, remain available, or be safe or lawful. An Organization remains responsible for its descriptions, requirements, participant selection, supervision, and event delivery. These statements concern Organization activities and do not replace Company’s responsibilities for the Platform itself.

Event Losses. To the extent permitted by law and subject to the limitation-of-liability provisions below, Company is not responsible for losses arising from Organization-controlled events, participant conduct, changes in scheduling or capacity, cancellations, or an Organization’s failure to perform its obligations. The Platform is an administrative tool; a signup, RSVP, or check-in record does not certify screening, safety, legal eligibility, or a completed service obligation.

Event Safety. Organizations are responsible for appropriate safety measures, supervision, screening, permissions, insurance, and emergency procedures for their events. Participants must assess the activities they undertake and follow applicable Organization instructions. Signup Crew does not provide emergency services, insure event risks, or supervise activities. Nothing in these Terms of Use is an event-specific release of an Organization or excuses Company’s gross negligence, willful misconduct, or liability that cannot lawfully be excluded.

Organization Responsibility. Organizations are solely responsible for their events, descriptions, signup requirements, scheduling, participant eligibility, legal compliance, permits, volunteer or staff supervision, security, and other activities they provide or administer. Signup Crew’s subscription fees pay for the software; they do not cover event services, staffing, volunteer compensation, or insurance.

User Conduct and Organization Data Use. Each user and Organization is responsible for its own acts, omissions, content, and conduct. Organizations are responsible for the participant information they request, their notices and permissions, and their handling of information they download, export, or use outside the Platform. Company remains responsible for its own processing and legal obligations as described in these Terms of Use and the Privacy Policy.

20. Disclaimer of Warranties

You understand that we cannot and do not guarantee or warrant that files available for downloading from the internet or the Platform will be free of viruses or other destructive code. You are responsible for implementing sufficient procedures and checkpoints to satisfy your particular requirements for anti-virus protection and accuracy of data input and output, and for maintaining a means external to our site for any reconstruction of any lost data. TO THE FULLEST EXTENT PROVIDED BY LAW, WE WILL NOT BE LIABLE FOR ANY LOSS OR DAMAGE CAUSED BY A DISTRIBUTED DENIAL-OF-SERVICE ATTACK, VIRUSES, OR OTHER TECHNOLOGICALLY HARMFUL MATERIAL THAT MAY INFECT YOUR COMPUTER EQUIPMENT, COMPUTER PROGRAMS, DATA, OR OTHER PROPRIETARY MATERIAL DUE TO YOUR USE OF THE PLATFORM OR ANY SERVICES OR ITEMS OBTAINED THROUGH THE PLATFORM OR TO YOUR DOWNLOADING OF ANY MATERIAL POSTED ON IT, OR ON ANY WEBSITE LINKED TO IT.

YOUR USE OF THE PLATFORM, ITS CONTENT, AND ANY SERVICES OR ITEMS OBTAINED THROUGH THE PLATFORM IS AT YOUR OWN RISK. THE PLATFORM, ITS CONTENT, AND ANY SERVICES OR ITEMS OBTAINED THROUGH THE PLATFORM ARE PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS, WITHOUT ANY WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED. NEITHER THE COMPANY NOR ANY PERSON ASSOCIATED WITH THE COMPANY MAKES ANY WARRANTY OR REPRESENTATION WITH RESPECT TO THE COMPLETENESS, SECURITY, RELIABILITY, QUALITY, ACCURACY, OR AVAILABILITY OF THE PLATFORM. WITHOUT LIMITING THE FOREGOING, NEITHER THE COMPANY NOR ANYONE ASSOCIATED WITH THE COMPANY REPRESENTS OR WARRANTS THAT THE PLATFORM, ITS CONTENT, OR ANY SERVICES OR ITEMS OBTAINED THROUGH THE PLATFORM WILL BE ACCURATE, RELIABLE, ERROR-FREE, OR UNINTERRUPTED, THAT DEFECTS WILL BE CORRECTED, THAT OUR SITE OR THE SERVER THAT MAKES IT AVAILABLE ARE FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS, OR THAT THE PLATFORM OR ANY SERVICES OR ITEMS OBTAINED THROUGH THE PLATFORM WILL OTHERWISE MEET YOUR NEEDS OR EXPECTATIONS. FREE TRIALS AND COMPLIMENTARY ACCESS ARE PROVIDED FOR EVALUATION PURPOSES, WITHOUT ANY COMMITMENT REGARDING FEATURES, SUPPORT, OR AVAILABILITY BEYOND THOSE EXPRESSLY DESCRIBED IN THESE TERMS OF USE.

TO THE FULLEST EXTENT PROVIDED BY LAW, THE COMPANY HEREBY DISCLAIMS ALL WARRANTIES OF ANY KIND, WHETHER EXPRESS OR IMPLIED, STATUTORY, OR OTHERWISE, INCLUDING BUT NOT LIMITED TO ANY WARRANTIES OF MERCHANTABILITY, NON-INFRINGEMENT, AND FITNESS FOR PARTICULAR PURPOSE.

THE FOREGOING DOES NOT AFFECT ANY WARRANTIES THAT CANNOT BE EXCLUDED OR LIMITED UNDER APPLICABLE LAW.

21. Limitation on Liability

TO THE FULLEST EXTENT PERMITTED BY LAW, THE COMPANY, ITS AFFILIATES, LICENSORS, SERVICE PROVIDERS, OWNERS, EMPLOYEES, AGENTS, OFFICERS, AND DIRECTORS WILL NOT BE LIABLE FOR INDIRECT, SPECIAL, INCIDENTAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES ARISING OUT OF OR IN CONNECTION WITH THE PLATFORM OR THESE TERMS OF USE, INCLUDING LOSS OF REVENUE, PROFITS, BUSINESS OPPORTUNITY, ANTICIPATED SAVINGS, USE, GOODWILL, OR DATA, WHETHER BASED ON TORT (INCLUDING NEGLIGENCE), BREACH OF CONTRACT, OR ANOTHER LEGAL THEORY, EVEN IF FORESEEABLE. TO THE FULLEST EXTENT PERMITTED BY LAW, THE TOTAL CUMULATIVE LIABILITY OF COMPANY AND THESE PROTECTED PARTIES FOR ALL CLAIMS ARISING OUT OF OR RELATING TO THE PLATFORM OR THESE TERMS OF USE WILL NOT EXCEED THE GREATER OF (A) THE FEES PAID FOR THE AFFECTED ORGANIZATION’S SIGNUP CREW SUBSCRIPTION, WHETHER PAID TO COMPANY OR THROUGH ITS MERCHANT OF RECORD, DURING THE TWELVE MONTHS PRECEDING THE EVENT GIVING RISE TO THE CLAIM, OR (B) ONE HUNDRED DOLLARS ($100). FOR A PARTICIPANT, FREE TRIAL USER, OR OTHER USER WHO HAS NOT PAID FEES, THE CAP IS $100. MULTIPLE CLAIMS DO NOT INCREASE THE APPLICABLE CAP.

The limitation of liability set out above does not apply to liability resulting from our gross negligence or willful misconduct. The limitations in this section reflect an allocation of risk between you and Company and are an essential basis of the pricing of the Platform, including the availability of free trials.

THE FOREGOING DOES NOT AFFECT ANY LIABILITY THAT CANNOT BE EXCLUDED OR LIMITED UNDER APPLICABLE LAW.

22. Indemnification

You agree to defend, indemnify, and hold harmless the Company, its affiliates, licensors, and service providers, and its and their respective officers, directors, employees, contractors, agents, licensors, suppliers, successors, and assigns from and against any claims, liabilities, damages, judgments, awards, losses, costs, expenses, or fees (including reasonable attorneys' fees) arising out of or relating to your violation of these Terms of Use or your unlawful or unauthorized use of the Platform, including, but not limited to, your User Contributions, any use of the Platform’s content, services, and products other than as expressly authorized in these Terms of Use, or your use of any information obtained from the Platform. This indemnity applies to third-party claims, including claims arising from your Organization’s events, unlawful communications, infringement, misuse of participant information, or failure to obtain required permissions, to the extent caused by your conduct or breach. It does not apply to the extent a claim results from Company’s gross negligence, willful misconduct, or independent breach of its obligations, and does not limit rights that cannot lawfully be waived. Company will give reasonably prompt notice of a claim, permit you to control its defense with reasonably acceptable counsel, and reasonably cooperate at your expense. Company may participate with its own counsel at its expense. You may not settle a claim in a manner that admits fault by, imposes an obligation on, or fails to release a protected party without that party’s prior written consent, not to be unreasonably withheld.

23. Governing Law and Jurisdiction

All matters relating to the Platform and these Terms of Use, and any dispute or claim arising therefrom or related thereto (in each case, including non-contractual disputes or claims), shall be governed by and construed in accordance with the internal laws of the State of Florida without giving effect to any choice or conflict of law provision or rule (whether of the State of Florida or any other jurisdiction). Mandatory laws and rights that cannot lawfully be displaced remain applicable. The United Nations Convention on Contracts for the International Sale of Goods does not apply.

Any legal suit, action, or proceeding arising out of, or related to, these Terms of Use or the Platform shall be instituted exclusively in the state courts located in Clay County, Florida, or, where federal subject-matter jurisdiction exists, the United States District Court for the Middle District of Florida. You and Company consent to personal jurisdiction and venue in those courts, subject to applicable law and mandatory protections that cannot lawfully be waived. These Terms of Use do not require arbitration or mediation. Either party may instead bring an individual claim in a small claims court of competent jurisdiction if the claim qualifies.

TO THE FULLEST EXTENT PERMITTED BY LAW, YOU AND COMPANY KNOWINGLY, VOLUNTARILY, AND INTENTIONALLY WAIVE ANY RIGHT TO A TRIAL BY JURY IN ANY SUIT, ACTION, OR PROCEEDING ARISING OUT OF OR RELATING TO THESE TERMS OF USE OR THE PLATFORM. TO THE FULLEST EXTENT PERMITTED BY LAW, EACH PARTY MAY BRING CLAIMS AGAINST THE OTHER ONLY IN ITS INDIVIDUAL CAPACITY, AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS, COLLECTIVE, OR REPRESENTATIVE PROCEEDING. If this class-action waiver is found unenforceable as to a claim, that claim will proceed in court under this Section without the waiver, and the remainder of this Section will continue to apply.

24. Informal Dispute Resolution and Time to Bring Claims

Before starting a court proceeding, the party asserting a claim must send the other party written notice describing the dispute and the requested resolution, and you and Company agree to try in good faith to resolve the dispute informally for thirty (30) days after the notice is received. Send notices to Company at support@signupcrew.com or the mailing address below. Do not include passwords or full payment credentials. This requirement does not apply to small claims actions, claims for urgent injunctive or other equitable relief, or a filing needed to preserve a claim, and it does not shorten or extend an applicable limitation period unless separately agreed in a lawful writing. Claims must be brought within the periods provided by applicable law; these Terms of Use do not impose a shorter contractual period.

25. Communications

By creating an account, submitting a signup or RSVP, interacting with an Organization, or otherwise using the Platform, you acknowledge that Company and, where applicable, Organizations may send you communications relating to your account, registrations, assignments, events, check-in, subscriptions, cancellations, support, security, and other service-related activity. The Platform currently uses email delivery. Recipients may unsubscribe from broad Organization updates where that option is provided, or contact the relevant Organization or Company for assistance. Unsubscribe and suppression preferences will be handled as described in the Privacy Policy and required by law.

Communications needed to operate a registration or event, administer a subscription, address security or account issues, provide requested support, or meet legal obligations may continue after you unsubscribe from broad updates where permitted by law. Whether a message is marketing or transactional depends on its content and applicable law, not merely its label. Organizations are responsible for lawful recipient selection, message content, and required consent for communications they direct.

Company does not currently operate a newsletter or third-party promotional email program. If additional marketing, SMS, or other communications features are introduced, applicable disclosures, consent, and opt-out requirements will be addressed before activation. Acceptance of these Terms of Use is not blanket consent to marketing messages or a future SMS program.

Delivery of communications is not guaranteed, and Company is not responsible for delayed, blocked, failed, or undelivered messages caused by third-party providers, device settings, spam filters, Platform outages, or other factors outside Company’s reasonable control, subject to responsibilities that cannot lawfully be disclaimed. Organizations should use appropriate alternative means for urgent or safety-critical information.

26. Your Comments and Concerns

This Platform is operated by the Company.

All other feedback, comments, requests for technical support, and other communications relating to the Platform should be directed to:

Just Walking Ventures, LLC, doing business as Signup Crew
support@signupcrew.com
1821 Silo Oaks Pl
Middleburg, FL 32068

For the avoidance of doubt, this contact information may be used for general inquiries, legal notices, technical support requests, business communications, and other Platform-related correspondence, except where these Terms of Use expressly require a different notice method or address for a specific type of notice. Notices required under these Terms of Use must be in writing and sent to this email or mailing address. Company may send account and service notices to the email address associated with the account or by an appropriate Platform notice, subject to any legally required method. Keep your contact information current. No response-time service level is promised unless separately agreed in writing.

27. Miscellaneous

Waiver and Severability

No waiver by the Company of any term or condition set out in these Terms of Use shall be deemed a further or continuing waiver of such term or condition or a waiver of any other term or condition, and any failure of the Company to assert a right or provision under these Terms of Use shall not constitute a waiver of such right or provision.

If any provision of these Terms of Use is held by a court or other tribunal of competent jurisdiction to be invalid, illegal, or unenforceable for any reason, such provision shall be eliminated or limited to the minimum extent such that the remaining provisions of the Terms of Use will continue in full force and effect.

Entire Agreement

The Terms of Use and our Privacy Policy constitute the sole and entire agreement between you and the Company regarding the Platform and supersede all prior and contemporaneous understandings, agreements, representations, and warranties, both written and oral, regarding the Platform. Applicable subscription or order details are also part of the agreement for the selected plan.

If you are an Organization or other business user of the Platform, these Terms of Use apply in addition to any separate written service agreement, data processing agreement, or other written agreement you enter into with Company. In the event of a conflict, a separate written agreement signed by Company controls solely to the extent of that conflict and its subject matter. Subscription checkout or order details control the selected plan, price, billing period, trial details, and other expressly disclosed commercial choices. Informational Help Center material does not independently amend these Terms of Use or a signed agreement.

For all users, these Terms of Use do not modify the terms of any third-party services, including payment processors, communications providers, or other third-party platforms, each of which remains subject to its own applicable terms and policies.

Assignment

You may not assign or transfer these Terms of Use or your subscription to another Organization without Company’s prior written consent, except as permitted in a separate written agreement. This restriction does not prevent ordinary authorized role changes within the same Organization. Company may assign these Terms of Use in connection with a merger, reorganization, or transfer of the relevant business or assets, provided that the successor assumes the applicable obligations. Assignment remains subject to applicable law and privacy requirements.

Force Majeure

Neither party is liable for delay or failure to perform, other than payment obligations for Services already provided, to the extent caused by circumstances beyond its reasonable control, including natural disasters, widespread utility or communications failures, governmental action, or comparable events. The affected party must take reasonable steps to mitigate the impact and resume performance. This provision does not excuse obligations that applicable law does not permit the parties to excuse.

Relationship and Survival

Company provides software as an independent service provider. These Terms of Use do not create an employment, agency, joint venture, or fiduciary relationship between Company and an Organization or Participant. Provisions that by their nature should survive termination remain in effect, including accrued payment obligations, intellectual property restrictions, retention and deletion provisions for retained information, applicable content rights, warranty disclaimers, limitations of liability, indemnification for covered claims, governing law, and these general terms. Nothing in these Terms of Use waives a statutory right or obligation that cannot lawfully be waived.