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Account, Plans & Billing

Recover access and activate a role invitation

Reset a password or complete an Administrator or Event team invitation.

For a forgotten password, choose Forgot your password?, enter the account email, and choose Send Recovery Link. Open the link and select a new password. If the link is invalid or expired, request a new one.

An Organization Administrator, Event Manager, or Event Staff invitation must be opened by the person whose verified account email matches the invitation. After verification, create and confirm a Signup Crew password. The invited role stays pending until the password is saved and the invitation is accepted. Signup Crew then signs out the invitation session and sends you to the normal sign-in screen. Sign in with the invited email and the password you just created.

This same process applies to new and existing Signup Crew identities. Setting the password updates the verified identity; it does not create another user or Volunteer record, and existing Volunteer history stays unchanged.

Invitations expire after seven days. Ask the Organization Owner to use Resend Invite if a fresh link is needed. A revoked invitation cannot activate access.