Create an account and sign in
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Help category
Account, Plans & Billing
6 articles with practical Signup Crew guidance.
Cancel a subscription, request a refund, or close an account
Understand paid-through access, the 60-day retention timeline, refunds, and permanent deletion.
Complimentary and internal organization access
After complimentary access expires, data is retained for 60 days total, including the first 14 read-only days.
Recover access and activate a role invitation
Reset a password or complete an Administrator or Event team invitation.
Manage plans, billing, and subscriptions
Compare plans, start a trial, change billing frequency, or manage payment details.
What happens when a subscription payment fails
Learn how the seven-day payment grace period and billing recovery work.