Cancelling a subscription stops future renewals but does not immediately remove the Organization. The current plan remains active through the end of the period already paid for.
When the paid period ends, public signup activity stops. For the next 14 days, the Organization is read-only: users may view existing data, but they cannot make operational changes. Existing public Event pages may remain reachable during this window, but they cannot accept RSVPs, Volunteer signups, waitlist joins, or other public actions. Only the Organization Owner may reactivate the subscription.
After day 14, Organization access is blocked for all users, and public Event and Organization pages are unavailable. Signup Crew continues to retain the Organization's data internally until day 60 so the Organization Owner can still reactivate. If reactivation occurs before day 60, retained data is restored, but previously public Event pages do not automatically become public again. Organizers must review each relevant Event and explicitly republish it.
If the Organization is not reactivated before day 60, its retained data is deleted according to Signup Crew's retention policy. Signup Crew sends a friendly notice when read-only access begins, a reminder shortly before the 14-day read-only window closes, a seven-day deletion warning, and a final one-day deletion warning.
Cancellation is different from permanently deleting an Organization or account.
To cancel your Signup Crew subscription, open Organization Settings, go to Plan & Billing, choose Open Billing, and select Cancel at end of term.
Cancellation does not automatically issue a refund. Monthly plans generally are not refunded after a billing period begins. Annual plans do not receive an automatic prorated refund after cancellation. Signup Crew may issue a discretionary refund in an unusual customer-service case. Email support@signupcrew.com to request review; never send payment-card details.
Cancelling a subscription is different from requesting permanent deletion of an Organization or account. Signup Crew does not offer self-service permanent deletion. The Organization Owner may email support@signupcrew.com to request deletion before the retention period ends. Support verifies the request before an authorized administrator schedules the irreversible deletion.
Operational Organization data is removed when deletion completes. Signup Crew may retain the minimum billing, payment, and audit records required for financial, security, legal, and compliance purposes. Shared Signup Crew login identities are not deleted merely because one Organization is deleted; contact Support separately about an account-level request.