New customers create an account and confirm their email to begin one 14-day Crew Free Trial. Starting the trial does not require a card, billing information, plan selection, or Organization name. The trial leads directly to Event creation.
During the trial, an Organization Owner can open Billing and choose the paid plan that should begin at the exact trial expiration. Continue to Secure Checkout opens Stripe to authorize a payment method. Nothing is due that day; the first full monthly or annual billing period begins when the trial ends. If Pro is authorized, Pro features become available immediately for the rest of the free trial without changing the first billing date. If Basic is selected, Crew access remains through the trial boundary, but Signup Crew stops new Volunteer work, communications, and higher-plan assignments after Checkout opens so the Organization cannot take on commitments that Basic will not support. Crew selected for the future simply continues the current Crew access.
Before the first billing date, choose Change authorized plan (or Choose another paid plan after cancellation). Confirm Plan Change shows the new price, $0.00 due today, and unchanged billing date. It updates the existing future subscription without restarting the trial. Pro begins after confirmation; Basic remains subject to the Volunteer-obligation checks below.
Billing labels current trial access separately from the future paid plan. If a future Pro subscription is cancelled before the first billing date, immediate Pro access ends and Crew resumes for the remaining trial time. Existing Pro data and role records are preserved, but those capabilities do not grant access until an eligible plan is restored. Cancellation never creates or restarts a free trial.
Organization Owners open Organization Settings, then choose Open Billing under Plan & Billing. The Billing page shows the current plan, billing frequency, subscription status, trial or renewal date, and any scheduled change or payment-grace information.
Plans build on one another:
- Basic includes RSVP Events and the normal RSVP registration, capacity, waiting-list, check-in, communication, export, and sharing workflow.
- Crew includes everything in Basic, plus Volunteer Event management, the Volunteer Directory, standard Volunteer exports, and Duplicate Event.
- Pro includes everything in Crew, plus optional Organization Administrator access, Event Manager and Event Staff delegation, cross-Event service history, Volunteer Service Records and PDFs, advanced service reporting, and Duplicate Day.
Choose monthly or annual billing under Billing frequency. Annual pricing saves about 20% compared with paying monthly. On an active subscription, choose Change plan to reveal the plan and billing-frequency controls. Review the requested plan and price, then choose Confirm plan change. You can choose Close without changing to leave the subscription as it is. Downgrades are scheduled for the end of the current paid period.
Each eligible person and Organization can receive only one internal trial; cancelling or recreating a subscription does not create another trial. Existing Stripe-backed trials and conversions from Complimentary or Promotional Access retain their established billing rules and do not create another trial.
Signup Crew accepts USD payments through Stripe Checkout using standard card payments, Apple Pay where supported, and Stripe Link. Link may offer other eligible Link payment options, including Instant Bank Payments. Signup Crew does not separately offer ordinary ACH or a standalone bank-account payment method.
Choose Manage billing to open the Stripe Customer Portal. There you can securely update a credit card or other eligible payment method, manage billing information, and find invoices and receipts. Signup Crew does not store card details.
To cancel, follow Organization Settings → Plan and Billing → Manage Billing → Cancel Subscription. Manage Billing redirects you to Stripe's secure billing portal. Stripe confirms the cancellation before Signup Crew changes the displayed subscription state.
To change plans, choose Basic, Crew, or Pro after opening Change plan, select the billing frequency, and choose Confirm plan change. Upgrades apply immediately, and Stripe calculates any prorated billing adjustment. Downgrades take effect at the end of the current billing period, so the Organization keeps its current-plan features through that date. A change between monthly and annual billing without a plan upgrade is scheduled for the end of the current billing period.
When a downgrade takes effect, capabilities outside the new plan become unavailable. Basic cannot be selected while the Organization has active or upcoming Volunteer Events, active Volunteer registrations, pending Volunteer reminders, queued Volunteer communications, or active higher-plan team assignments. Billing lists the obligations that must be resolved. During an internal trial, the same protection also blocks new higher-plan commitments once a Basic Checkout is open or authorized; abandoning an uncompleted Checkout removes that temporary block.
An unpublished Volunteer draft does not block Basic merely because it contains an uncommitted draft schedule. The draft and its content are retained. A draft still blocks Basic when it has a real unresolved obligation, such as an active registration, pending reminder, queued communication, or active Event Team assignment. Published or upcoming Volunteer activity continues to block Basic.
Existing data is never deleted as a hidden downgrade consequence. On Basic, past and cancelled Volunteer Events and their attendance remain available in a limited read-only history. Volunteer editing, republishing, assignments, check-in, communications, and exports remain unavailable. Preserved Organization Administrator, Event Manager, and Event Staff assignments appear as Suspended by plan and do not grant access until an eligible plan is restored. Public Volunteer registration displays Registration is currently unavailable while the plan does not include Volunteer Events. RSVP Events and their Basic workflows remain available.
For cancellation, refunds, closing an account, or payment-failure help, use the related Billing articles. For a billing problem you cannot resolve, email support@signupcrew.com. Never email payment-card details.