If Stripe reports that a renewal payment failed, Signup Crew provides a seven-day payment grace period. The Billing page shows the payment status and grace deadline. Existing plan access continues during that grace period.
An Organization Owner can open Organization Settings, choose Open Billing under Plan & Billing, and choose Manage billing to update the credit card or other eligible payment method in the Stripe Customer Portal. Stripe confirms successful recovery before Signup Crew updates the displayed billing state.
If payment remains unresolved when the seven-day grace period ends, paid-plan access is suspended. Existing Events, Volunteer information, and service history are preserved rather than deleted. Resolve the payment through Manage billing or email support@signupcrew.com for help. Never email payment-card details.